Category: 5. User Manual

To take order to table, click on table from related Entity Screen. (Table View) Select category from Product Categories which is positioned in the middle of the order screen and add desired product to ticket by selecting among Products on the right side of screen. In order to sale multiple amount of same product, first […]Read More

For taking order to customer, search the customer from related entity screen and open ticket by clicking on Select Customer button. Select category from Product Categories which is positioned in the middle of the order screen and add desired product to ticket by selecting among Products on the right side of screen. It is possible […]Read More

Open a ticket in SambaPOS to take order by item name, barcode or item code. If you type any letters on keyboard, all the products which including those letters will be displayed. Click on related product and add it to ticket. If you write product code or barcode of a product on the keyboard and […]Read More

To change price of item instantly in SambaPOS, first you need to take an order to ticket. Use numberpad from right side of screen and write price of item which its price will be changed and then click on that product on the ticket field. If you click on Change Price button from left side […]Read More

It is quite simple to perform necessary processes in SambaPOS in cases of selecting wrong item while taking order or void situation of an item by customer after submitting it. 1- Cancel Item Click on item which was selected by mistake while taking order and click on Cancel button from left side of screen so […]Read More

In order to move table on SambaPOS, click on the table that is desired to be moved and open the ticket and then click on Change Table button from left side of the screen. Click on the table that previous table is desired to be moved so that moving process will be finished. After moving […]Read More

To split items, open related ticket and then select the items which are supposed to be moved. To move the items that are added to ticket more than one piece, click on item and select quantity by using (+) and (-) buttons. If clicked on Move button from left side of screen, system will move the selected items […]Read More

In order to merge table, select the table that will be merged and click on Change Table button from left side of the screen. In the entity screen click on the table that will be merged and then merging process will be completed. To merge table that has multiple tickets, click on tickets which will […]Read More

To add a new ticket to table, click on an open ticket and then click on Add Ticket button from left side of the screen. It is possible to take new orders for the new ticket, also possible to write note for the ticket. In SambaPOS it is possible to open unlimited tickets for a […]Read More

In restaurants some services could be charged as well, to add service charge into ticket go to payment page and click on Add Service Charge button. It is necessary to configure advance how to apply service charge on SambaPOS. You can configure it automatically or manually, fixed, rate from ticket amount, rate from person count […]Read More

Click on payment screen to add music service to ticket. It is necessary to configure advance how to apply music service on SambaPOS. You can configure it automatically or manually, fixed, rate from ticket amount, rate from person count or rate from item count etc. Music service is displayed in sales account like in the […]Read More

In SambaPOS, to take order on Fast Food Department, click on Fast Food Department from bottom left corner of screen. When you click on Fast Food, it will directly open the ticket screen. Payment buttons which located bottom of the screen, become active when an order taken. When a payment type selected, orders will be sent […]Read More

Delivery Service entity screen which can be created automatically by configuration tasks, is like image in the below. To select a saved customer, write the name into customers column. Activate customer by clicking on name and then click on Select Customer button. Take orders into opened ticket. When you click on Close button customer information […]Read More

To add ticket note in SambaPOS, open the ticket and then click on Ticket Note button from left side of the screen. Write desired note into the field that is opened on the right side of the screen and then click on Close button. After this process, ticket note will be displayed on note section […]Read More

In order to select person count in SambaPOS, it is necessary to define already the person count as ticket tag. After opened the ticket, click on Person Count button from left side of the screen. Select the person count from right side of the screen. After selecting person count, it will be displayed in ticket […]Read More

In this document, it will be explained how to add Covers to ticket according to Person Count. Couvert means a service that opened for a table in hotel/accommodation sector. It includes all essential things to be able to have a meal on the table. For some restaurants it requires charge for some services beside orders. Couvert […]Read More

To select ordering method for the sales; 1.It is possible to select ordering method when ticket is opened. (It is necessary to determine used ordering methods advance) 2. It is possible to make change about ordering method later on too. Ordering Methods on End of Day ReportRead More

In SambaPOS to select customer for a ticket, open the ticket and click on Select Customer button from left side of the screen. Find previously saved customer by writing name into search field. If you select, the customer will be assigned to ticket. To add new customer to ticket, open the ticket, click on Select […]Read More

Credit and debit accounts are technically the same thing in SambaPOS. If you want a credit account, you make sure it always has a negative balance. If you want a debit account, you make sure it always has a positive balance. So, accounts with a balance between brackets are credit accounts and the other accounts […]Read More

Creating Account for Existing Customer Go to Navigation > POS Menu > Customer Search in here write name of customer and make it active by selecting and then click on Edit Customer button. In the customer editing screen, click on Create Account button. After this process an account will be created for existing customer. Creating Account […]Read More

It is necessary to create customer accounts to be able to track debit-credit-balance relations between restaurants and the customers. Create Account button must be activated either during the saving process of customer information or later on while editing it. Balance is transferred monthly, it increases as make sale, decreases as charged. For debiting or crediting customer, […]Read More

In order to charge customer account, go to POS Menu > Customer Search  in here write name of related customer, select it and then click on Account Details button. Click on related payment type button to charge the account. Write desired amount to be charged into amount field and then click on Save button. So […]Read More

Scale POS should be connected to computer through RS232 port. Weighed product amount on scale can be seen through order numerator of ticket screen. When the product to be ordered is selected, the quantity is multiplied by the product price and added to the ticket. If the scale is not connected, enter the weighed amount […]Read More

The codes (Department, Product Code, Weight) come when order was scanned by barcode scanner and those information is multiplied by the price by selecting the product over the order number and adds it to the ticket. Example: 27 00252 05234 1 27            Department number, indicates that the product is a weighed […]Read More

1. Entry Screen 1.1. Password Entry SambaPOS Management > Users enter from here by typing directed password. 1.2. Update It’s necessary to perform the updating process in order to activate the changes that has been made on SambaPOS program settings. This feature is used only for activating the changes that has been made on SambaPOS […]Read More

To print bill in SambaPOS go to entity screen, click on related table. The tables which has opened ticket are colored in differently. Click on Print Bill button from left side menu. After this process, table color will be changed. There is another print bill option on the payment page. Click on Settle button in […]Read More

To get payment in SambaPOS, click on related table and open the ticket. Click on Settle button in the ticket. Content of ticket is displayed on the left side of the ticket. Middle of ticket is numberpad area. Digits on left side of this area is used both for banknotes and for writing the amount […]Read More

Select related table and click on Select Customer button. In order to select a saved customer; write name of customer into search field, activate customer by selecting, click on Select Customer button so that customer will be added into ticket as an entity. In order to select a new customer; write name and other information […]Read More

In order to get splitted payment by using different payment types, open the related ticket and click on Settle button. To get some part of ticket amount in cash and the remaining amount by credit card, write the desired amount from numberpad and select payment type from right side. Repeat the same process for other […]Read More

In SambaPOS, in order to get payment by splitting items or ticket, open the related ticket. Select the items that are desired to be splitted and then click on Move button from left side of the screen. When you click on Move button, system removes the selected items from ticket and creates a new ticket. […]Read More

In order to make percentage discount in SambaPOS, open the ticket, go to payment page by clicking on Settle button. Write the discount rate from numberpad and click on Discount % button which is located under the numberpad. By this process, system applies desired discount through ticket amount and it shows the details at the bottom […]Read More

Open related ticket, go to payment page by clicking on Settle button. Write the fractional amount which is desired to be rounded from numberpad and click on Round button which is located under the numberpad. This process roundes the ticket amount and it shows rounding under the ticket. To cancel rounding process re click on […]Read More

It is the menu that uniquely developed account system of SambaPOS is displayed. In here incomes and expenses are displayed and processed. You can get detailed information of account types that were created during the setup process. Sales Accounts Payment Accounts Discount Accounts Customer Accounts Restaurant Accounts Income Accounts Expense Accounts Service Accounts Tax Accounts […]Read More

You can display Cash Register from Accounts menu on the SambaPOS navigation screen. It is used for recording expenses and incomes that has been made through cash incomes account. 1- Expense Accounts General Expenses Shopping Expenses Bill Payment Supplier Payment Restaurant Expenses For cash expenses, under the Expense Accounts tab, click on one of the titles which […]Read More

  Customer Searching and Selecting Customer Account Details Getting Payment from Customer Getting Prepayment from Customer 1- Customer Searching and Selecting Write customer information in the Customer Search field and activate it by selecting. Click on Account Details button in order to see details of customer account transactions. Accounts > Customer Accounts > Select Customer […]Read More

Batch Price List is the place that you can change all product’s prices and portion prices of those products through a single screen. To update batch product, on navigation screen go to Manage > Products > Price List Editor. Write the new price by double clicking on the item that you want to change the […]Read More

Start work period process in SambaPOS is indicating starting time of working period. Before than this step, it is not possible to do any process (sale) on SambaPOS menu. For the restaurants that working through Network, it is enough to Start Work Period by authorised user. In order to Start Work Period, on the navigation […]Read More

To be able to End Work Period in SambaPOS, it is necessary to close all of the accounts or need to transfer them to open account. To End Work Period in SambaPOS, on the navigation screen go to Work Periods menu. Click on End Work Period button. If desired, it is possible to add description […]Read More

To take backup in SambaPOS, it is necessary to login with the password which has administrator authority. On the navigation screen, go to Manage > Settings > in here click on Database Backups link. In this field previously taken backups are displayed. First of all, it is necessary to configure the settings. Click on Settings […]Read More

In SambaPOS to perform listing and searching ticket, searching item from ticket process go to navigation screen and click on Tickets menu. In the Tickets menu, from drop-down list, select Open Tickets Only option. You can list tickets by selecting desired entity types such as; All Tickets, Ticket Number, Ticket Id, Ticket Note, Customer, Table, Deliverer. […]Read More

In order to check reports in SambaPOS, you need to login with authorised user password after that go to Reports menu from navigation screen. Note: Reports and Statements are different things. Report: Data is used for getting result within the framework of previously created criterias. Fixed Statement: Data is used for detailed listing according to process […]Read More

1- Work Period Report Work Period report is the most comprehensive report. By Work Period Report financial functionings of restaurant is reported. Report info titles of work Period Report are; Sales Incomes General Information Payment Details User Based Sales User Based Payment Details  Read More

In the standard item sales report, it shows quantity based of item’s amounts and sales rates as percentage. Product Group Based Sales: Field that sales price and rates of items can be displayed based on category, group code. Product Group Based Quantities: Field to display quantity/unit based rates of items according to their categories or […]Read More

Sales Incomes It is the total gross income block that provided by item and service sales of restaurant. Out of Sales Incomes and Customer Account Incomes Out of sales incomes and customer account incomes ( prepayment etc.) Income Totals It is the report that shows sales incomes, out of sales incomes, prepayments totals. Expenses Cash […]Read More

Inventory Report: It shows instant warehouse inventory status, inventory name, inventory level and item unit information.Read More

It reports the transactions between desired date ranges. It shows the warehouse purchasings transactions. It reports under two main titles; Purchase By Groups Purchase By Item Columns are listed as; item name, purchase amount, unit price.Read More

SambaPOS makes cost calculation according to selected date ranges. Between selected date’s current inventory is reported under the item, cost, sales price and rate columns. Tracking Inventory Items; after creating recipes for desired products and making inventory purchases, the cost generates automatically. In SambaPOS, there is no need to include % rates about losts. (This […]Read More

In SambaPOS, data can be analized in two ways; Reports Statements Basically there is functioning difference between them. Statement: Basically it means a definite or clear expression of something. Note: Reports and Statements are different things. Report: Data is used for getting result within the framework of previously created criterias. Fixed Statement: Data is used for detailed […]Read More

Go to Navigation > Warehouses. Inventory movements of the products which has been sold after starting work day are displayed, managed and tracked in this menu. Warehouses Screen: It shows current Warehouse inventory status. Display Cost Screen: It shows current item costs. Purchase Screen: Warehouse purchases are made in here. Note: In warehouses menu, it is possible to […]Read More

Inventory Purchases (Entry) Operations: For inventory purchase operations, on the navigation screen go to Warehouses > Purchase Note: In the warehouses menu, it is possible to display only inventory purchases that has been made after last started work day. To select different working periods for inventory purchase, you can use Product Purchase Report from the Reports […]Read More

In order to display inventory and product costs, go to Navigation > Warehouses > in here click on Display Cost button. Note: In the warehouses, it is possible to display only cost status of products and inventories after Start Work Period process. If desired to display cost of different working periods, go to Navigation > Reports […]Read More

In order to count inventory, it is necessary to End Work Period. After ending work period go to Manage > Inventory > from here click on End of Day Records. Each end work period process creates end of day documents in the inventory records. These documents show inventory amounts between Start Work Period – End […]Read More

SambaPOS License is used for only single database. It is not possible to perform licensing process for multiple databases. In case of changing or moving the database, it has to be re activated. Unregistered Trial Mode: It is written Unregistered Trial Mode on the top left corner if SambaPOS License is not activated. Also program […]Read More

Document Index 1- Login 2- Password Reminding 3- User Portal 4- Purchasing Product from Store 5- Clear Key 6- Settings 7- Logout 1- Login Users can login cp.sambapos.com account by approved e-mail address and password. User e-mail and password is also license e-mail and password. Password will be sent to user’s e-mail address after creating a user […]Read More