In this document it will be explained how to apply Mark Ticket As Opened configuration. This configuration is used to prevent a waiter to enter into a table while that table is opened in another computer.

If you want you can determine on which terminal this configuration will be used on from the related Rule’s Mappings section.

 

How it works;

 

 

 

1. Creating Waiter Role

Main Menu > Manage > Users > Role List > Here, click on Add Role.

General Settings Section;

Role Name: Waiter

Departmant: Select related department

Admin: This box must not be selected

 

Permissions Section;

Can Do Refund: Unselect it

Can Display Opened Tickets: Unselect it

After completing necessary editings, click on Save button.

 

 

2. Adding Waiter Users

Main Menu > Manage > Users > User List > Here, click on Add User.

 

After completing necessary editings, click on Save button.

 

 

3. Adding Actions

3.1. Adding Mark Ticket As Opened Action

Main Menu > Manage > Automation > Actions > Here, click on Add Action.

Action Name: Mark Ticket As Opened

Action Type: Mark Ticket As Opened

After completing necessary editings, click on Save button.

 

 

3.2. Adding Remove Opened Mark from Ticket Action

Main Menu > Manage > Automation > Actions > Here, click on Add Action.

Action Name: Remove Opened Mark from Ticket

Action Type: Remove Opened Mark from Ticket

After completing necessary editings, click on Save button.

 

 

4. Adding Mark Ticket As Opened Rule

Main Menu > Manage > Automation > Rules > Here, click on Add Rule.

Rule Name: Ticket Opened

Event Name: Ticket Opened

Execute Rule If: Matches

Select Actions: Mark Ticket As Opened

After completing necessary editings, click on Save button.

 

 

5. Editing Ticket Closing Rule

Main Menu > Manage > Automation > Rules > Ticket Closing Rule > Here, add Mark Ticket As Opened Action into the rule by clicking on Select Actions.

After completing necessary editings, click on Save button.