{"id":28908,"date":"2023-11-16T14:18:25","date_gmt":"2023-11-16T14:18:25","guid":{"rendered":"https:\/\/kb.sambapos.com\/?p=28908"},"modified":"2023-11-16T14:41:30","modified_gmt":"2023-11-16T14:41:30","slug":"4-88-how-to-configure-mark-ticket-as-opened","status":"publish","type":"post","link":"https:\/\/kb.sambapos.com\/en\/4-88-how-to-configure-mark-ticket-as-opened\/","title":{"rendered":"4.88. How to Configure Mark Ticket As Opened?"},"content":{"rendered":"\n

In this document it will be explained how to apply Mark Ticket As Opened configuration. This configuration is used to prevent a waiter to enter into a table while that table is opened in another computer.<\/p>\n

If you want you can determine on which terminal this configuration will be used on from the related Rule’s Mappings section.<\/p>\n

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How it works;<\/strong><\/h3>\n

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1. Creating Waiter Role<\/strong><\/h3>\n

Main Menu > Manage > Users > Role List ><\/strong> Here, click on Add Role.<\/strong><\/p>\n

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General Settings Section;<\/strong><\/p>\n

Role Name:<\/strong> Waiter<\/p>\n

Departmant:<\/strong> Select related department<\/p>\n

Admin:<\/strong> This box must not be selected<\/p>\n

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Permissions Section;<\/strong><\/p>\n

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Can Do Refund:<\/strong> Unselect it<\/p>\n

Can Display Opened Tickets:<\/strong> Unselect it<\/p>\n

After completing necessary editings, click on Save<\/strong> button.<\/p>\n

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2. Adding Waiter Users<\/strong><\/h3>\n

Main Menu > Manage > Users > User List ><\/strong> Here, click on Add User.<\/strong><\/p>\n

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After completing necessary editings, click on Save<\/strong> button.<\/p>\n

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3. Adding Actions<\/strong><\/h3>\n

3.1. Adding Mark Ticket As Opened Action<\/strong><\/h4>\n

Main Menu > Manage > Automation > Actions ><\/strong> Here, click on Add Action.<\/strong><\/p>\n

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Action Name: <\/strong>Mark Ticket As Opened<\/p>\n

Action Type: <\/strong>Mark Ticket As Opened<\/p>\n

After completing necessary editings, click on Save<\/strong> button.<\/p>\n

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3.2. Adding Remove Opened Mark from Ticket Action<\/strong><\/h4>\n

Main Menu > Manage > Automation > Actions ><\/strong> Here, click on Add Action.<\/strong><\/p>\n

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Action Name: <\/strong>Remove Opened Mark from Ticket<\/p>\n

Action Type: <\/strong>Remove Opened Mark from Ticket<\/p>\n

After completing necessary editings, click on Save<\/strong> button.<\/p>\n

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4. Adding Mark Ticket As Opened Rule<\/strong><\/h3>\n

Main Menu > Manage > Automation > Rules ><\/strong> Here, click on Add Rule.<\/strong><\/p>\n

\"\"<\/p>\n

Rule Name:<\/strong> Ticket Opened<\/p>\n

Event Name:<\/strong> Ticket Opened<\/p>\n

Execute Rule If:<\/strong> Matches<\/p>\n

Select Actions:<\/strong> Mark Ticket As Opened<\/p>\n

After completing necessary editings, click on Save<\/strong> button.<\/p>\n

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5. Editing Ticket Closing Rule<\/strong><\/h3>\n

Main Menu > Manage > Automation > Rules > Ticket Closing Rule ><\/strong> Here, add Mark Ticket As Opened Action<\/strong> into the rule by clicking on Select Actions.<\/strong><\/p>\n

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After completing necessary editings, click on Save<\/strong> button.<\/p>\n","protected":false},"excerpt":{"rendered":"

In this document it will be explained how to apply Mark Ticket As Opened configuration. This configuration is used to prevent a waiter to enter into a table while that table is opened in another computer. If you want you can determine on which terminal this configuration will be used on from the related Rule’s […]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-28908","post","type-post","status-publish","format-standard","hentry","category-customization"],"_links":{"self":[{"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/posts\/28908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/comments?post=28908"}],"version-history":[{"count":4,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/posts\/28908\/revisions"}],"predecessor-version":[{"id":28934,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/posts\/28908\/revisions\/28934"}],"wp:attachment":[{"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/media?parent=28908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/categories?post=28908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/tags?post=28908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}