{"id":13182,"date":"2018-03-28T14:49:48","date_gmt":"2018-03-28T14:49:48","guid":{"rendered":"https:\/\/kb.sambapos.com\/?p=13182"},"modified":"2018-04-06T09:21:28","modified_gmt":"2018-04-06T09:21:28","slug":"5-5-4-a-finding-and-listing-the-tickets","status":"publish","type":"post","link":"https:\/\/kb.sambapos.com\/en\/5-5-4-a-finding-and-listing-the-tickets\/","title":{"rendered":"5.5.4.a. Finding and Listing the Tickets"},"content":{"rendered":"<p>In SambaPOS to perform listing and searching ticket, searching item from ticket process go to navigation screen and click on <strong>Tickets<\/strong> menu.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13184 size-large\" src=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-01-1024x576.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-01-1024x576.jpg 1024w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-01-300x169.jpg 300w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-01-768x432.jpg 768w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-01.jpg 1366w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>In the Tickets menu, from drop-down list, select <strong>Open Tickets Only<\/strong>\u00a0option. You can list tickets by selecting desired entity types such as; All Tickets, Ticket Number, Ticket Id, Ticket Note, Customer, Table, Deliverer.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13186 size-large\" src=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-02-1024x576.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-02-1024x576.jpg 1024w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-02-300x169.jpg 300w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-02-768x432.jpg 768w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-02.jpg 1366w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>In the list, if clicked on any line, it shows a preview of ticket and if you click on <strong>Display<\/strong> button on the right side, it directly goes into ticket.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13188 size-large\" src=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-03-1024x576.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-03-1024x576.jpg 1024w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-03-300x169.jpg 300w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-03-768x432.jpg 768w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-03.jpg 1366w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><strong>In the Tickets Menu;<\/strong><\/p>\n<ul>\n<li>If you select All Tickets and click on <strong>Refresh<\/strong> button, it displays all of the tickets at that day.<\/li>\n<li>In order to see if the tickets are open or closed, check Open\/Close column, opening and closing times entered tickets are closed, if closing time isn&#8217;t entered then it means that ticket is open.<\/li>\n<li>In case of deliverer, customer or table selected for the ticket, it is possible to see details from this list.<\/li>\n<li>The most common feature is seraching item by using <strong>Search<\/strong> button from right side. After writing name of desired item into search field if you click on refresh button, it will display all tickets that including this product.<\/li>\n<li>The same process could be used for customers too. In the customers category if you write name of customer into the search field, it displays all tickets of related customer.<\/li>\n<li>It is also possible to display all tickets in the desired range of date.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>To search according to ticket number;<\/strong><br \/>\nClick on search criteria menu, write ticket number into search field and click on <strong>Refresh<\/strong> button.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13191 size-large\" src=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-04-1024x569.jpg\" alt=\"\" width=\"640\" height=\"356\" srcset=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-04-1024x569.jpg 1024w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-04-300x167.jpg 300w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-04-768x427.jpg 768w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-04.jpg 1382w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>It is possible to make info search by opening <strong>Filter Editor<\/strong> from right clicking of mouse on the column titles.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13193 size-large\" src=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-05-1024x576.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-05-1024x576.jpg 1024w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-05-300x169.jpg 300w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-05-768x432.jpg 768w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-05.jpg 1366w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>You can make content search by opening Search Editor.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13195 size-large\" src=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-06-1024x576.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-06-1024x576.jpg 1024w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-06-300x169.jpg 300w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-06-768x432.jpg 768w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-06.jpg 1366w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>It is possible to apply constraints and filters from A-Z, Z-A or based on selected info by clicking on filter editor symbol from column titles.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13197 size-large\" src=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-07-1024x576.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-07-1024x576.jpg 1024w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-07-300x169.jpg 300w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-07-768x432.jpg 768w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-07.jpg 1366w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>It is possible to customize upper info line.<\/p>\n<ul>\n<li>Desired column can be removed by dragging and dropping.<\/li>\n<li>When mouse is on the column, open the feature box by right clicking of mouse so that you can display desired info column by drag and drop.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13199 size-large\" src=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-08-1024x576.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-08-1024x576.jpg 1024w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-08-300x169.jpg 300w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-08-768x432.jpg 768w, https:\/\/kb.sambapos.com\/wp-content\/uploads\/2018\/03\/5-5-4-a-Finding-and-Listing-the-Tickets-08.jpg 1366w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In SambaPOS to perform listing and searching ticket, searching item from ticket process go to navigation screen and click on Tickets menu. In the Tickets menu, from drop-down list, select Open Tickets Only\u00a0option. You can list tickets by selecting desired entity types such as; All Tickets, Ticket Number, Ticket Id, Ticket Note, Customer, Table, Deliverer. [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-13182","post","type-post","status-publish","format-standard","hentry","category-user-manual"],"_links":{"self":[{"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/posts\/13182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/comments?post=13182"}],"version-history":[{"count":5,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/posts\/13182\/revisions"}],"predecessor-version":[{"id":13549,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/posts\/13182\/revisions\/13549"}],"wp:attachment":[{"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/media?parent=13182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/categories?post=13182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kb.sambapos.com\/en\/wp-json\/wp\/v2\/tags?post=13182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}